Refund policy

Return & Refund Policy

At Fae and Magpie, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, you may return it under the following conditions:

Returns for Refund

✅ Accepted If:

  • The item is in brand-new, unused condition.

  • It includes all original tags, packaging, and accessories.

  • The return is requested within 14 days of delivery.

🚫 Not Eligible For:

  • Items that have been used, damaged, or altered.

  • Final sale items (if applicable).

Return Process

  1. Email Us First: Contact us at info@faeandmagpie.com with your order number and reason for return.

  2. Ship It Back: Once approved, ship the item to the address we provide.

    • Buyer covers return shipping costs.

    • We recommend using a trackable shipping method.

  3. Refund Issued: After inspection, we’ll process your refund to the original payment method within 5–7 business days.

Defective/Wrong Items?

If your order arrives defective or incorrect:

  1. Email Us Within 48 Hours: Send photos of the issue to info@faeandmagpie.com.

  2. We’ll Respond Promptly: Expect a solution (replacement, refund, or partial credit) within 48 hours.

Important Notes

  • Refunds exclude original shipping costs (unless the error was ours).

  • Store credit may be offered at our discretion.

Contact Us:
For any questions, email info@faeandmagpie.com.